Questions?

It’ll be delivered to wherever you may be. We can help you change the shipping, provided your order has not been shipped. You could do that by sending us an email.

If your order has been shipped, don’t panic! You be able to redirect it via the tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

There’s nothing more exciting than opening your much-awaited parcels. Being environmentally-friendly, we try to reduce the amount of plastic used. All of us parcel bags are made of compostable packaging. We also do not send instructions or cards as we try to reduce the amount of waste we create.

We know how much you want to use your Nakie gear so we get this out to you as soon as possible. Shipping usually takes around 3-7 Business days, so you can be using your Nakie gear and relaxing in your hammock before you know-it.

Yes, we do! Anywhere in the world. Wherever you may be, we’ll ship our products to you!

We offer free shipping worldwide for any order over $50.

Nope, none, zero, zilch, nada. We have warehouses around the World so we can get your gear to you as quick as possible and so you don’t need to pay any customs fees.

Australia

All items are shipped from our warehouse in Brisbane. We use Auspost

Canada

All items are shipped from our warehouse in Ottawa. We use Canadian Post, DHL and Fedex.

UK

All items are shipped from our warehouse in Feltham. We use Royal Mail and DPD express delivery.

All our prices are inclusive of all duties and taxes worldwide. Once you have paid there is nothing else to worry about.

Yay, time to celebrate – it’s on its way! After we pass your delivery to the Shipping company we provide you with a shipping confirmation email. It will have a “Track Order” button. This will take you to the shipping website were you can follow the live tracking.

Think your order might be lost in transit? At times, delay do happen couriers fail to deliver items within the given timeframe due to inevitable circumstances. We suggest you track your deliveries through the tracking details provided. But if you’re still unsure and have waited 10 days please send an email to support@nakie.com.au we can create an investigation and look in to this further.

Staying true to our lifelong commitment in preserving and taking care of the environment, we’ve already planted hundreds of thousands of trees so far. The number is constantly growing, to know the exact number of trees planted and more information about our tree planting initiatives, Click Here

They say, the more the merrier –  so if you’re looking at purchasing a bulk order, please send through an email to hello@nakie.com.au and we’ll be glad to assist you with it.

Setting up your own hammock is very easy. Our current record is 27 seconds! With our no fuss straps and carabiners you won’t need to tie a single knot. Click here for a detailed example and instructions on how to set them up properly. You will be relaxing within minutes.

Oh yes, our goal is to plant as many as we can. With your help hopefully we can plant millions. We plant four trees for every product you purchase from us.

Who says swinging in your hammocks can’t make a good indoor activity? Yes, you can absolutely use your hammocks anywhere you can find a place to hang it. We love to use it indoors. To know more about it, head on over to here.

These have kept us warm in all types of weather, even in the cold snow in Canada. It’s rated and certified to 5 degrees celsius so it’ll keep you warm wherever you go.

Our hammocks are designed to embrace all forms and sizes as you chill and sleep. It’s rated at 225kg or 500lbs, but we’ve managed to put in 300kg plus two guys so it’s more than enough to carry you. Wondering how we did it? Check this out.

For sure! We recommend hand washing it with cold water with a non-bleaching product. Once washed, remove the hammock from the water and hang out to dry so you will be ready for your next adventure. 

*Please note: Do not ever use a dryer for drying your hammock.

We are so confident that you will love our products as much as we do. We are offering 100% no risk money back guarantee. We will provide a full refund within 30 days of purchase if you are not completely stoked with your Nakie product.



*Please note: Returning items for refund or exchange will require you to cover your own shipping costs.

Yes, for sure but make sure to do it within the 30-days return policy.

It’ll only take us a few days to process your return. However, it can take a little bit longer for you to receive the entire payment for a refund as banks take a few days to process the return.

Your information and details are in safe hands as we use an extremely secure and highly-encrypted system through Shopify Payments that ensures customers of their privacy, security and accountability from merchants.

We accept the good old-fashioned methods of payment such as credit cards (Visa/Mastercard/American Express) and debit cards that can be used for online transactions. If you’re a bit more tech-savy, we offer PayPal, GooglePay and ApplePay. 

Need a little longer to pay for your Nakie gear? We offer Afterpay and ZipPay payment plans as well.

Into Cryto? We have you covered –– You can now use Bitcoin and other Crypo currency at the checkout.

Most definitely - We do send out an email confirming that your payment is successful. Please make sure to check junk/spam as it occasionally ends up there.

These things happen! As long as we haven’t sent it yet, it’s easy enough for us to cancel it. But if it has already been sent out, you’re going to have to go through our returns process.

We do our best to get your orders out to you as soon as we can, occasionally an order will be processed before we have a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Yes, Nakie products make the perfect gifts so if you do wanna send them to a loved one or a friend as a gift, just add their delivery details upon checking out and we can definitely send it through to them.

For sure, we love hearing from you! We’re always looking at improving and making the best experience for you guys. We also love hearing where you hammock and gear has taken you. Should you have any feedback for us, please feel free to email us as hello@nakie.com.au.

We offer a lifetime warranty, yes you heard right LIFETIME WARRANTY!We are so confident with the quality of our product that we offer a lifetime warranty on all our products!

Product warranty covers manufacturing or workmanship defects such as fabric, zippers, seams, buckles, metals, and construction on all of our products.

Each warranty claim is processed individually once the warranty details have been emailed through to hello@nakie.com.au. Once submitted, expect a response from out team within 1-2 business days.

Warranty Claim
Please send us an email on hello@nakie.com.au with the following:

- Order Number

- Name

- Photos of your damaged product

*Please note: We will not honor warranty claims with the following issues:

1. Sun damage (we do not recommend our hammocks are kept in the sun for extended periods of time as it will cause discoloration and can cause tearing)

2. Accidental damage (burns and animal damage)

3. Improper care or use

4. Normal wear and tear